Joining Murano at its inception, my move across to the sales side of the business was through natural progression. As an analyst I experienced first-hand all of the nuts and bolts that hold the firm together. Murano is a place where everyone teaches each other, and everyone has their own unique skills and contributions. We will always be fairly small so the value each employee can bring is immeasurable, you must make the position your own.
It is quite funny to reminisce about the early days of the company. Four of us were crammed in a tiny little office trying to create and build something that would be useful for our first few clients. It is great to look back at how far we have come, but we remain focused on working hard to continue to grow in the same manner.
My role at Murano is to help grow our client base sustainably. We want to build long term relationships. It is much more about explaining what we do and managing expectations, and not about hard-selling. If somebody is not interested in the services we offer, or it doesn’t seem a good fit, we accept and move on. As I learn more about our clients and our relationships with them progress, it is interesting to take a closer look at what works and how, so that we can continue to run like a well-oiled machine.